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Return to shopPrivacy Policy
UAE Optics respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase from us.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Billing and shipping address
- Payment details (processed securely via third-party payment providers)
- Order history
Health-Related Information
- Prescription details for eyeglasses or contact lenses
- Eye test records (if you book an appointment or purchase lenses)
Technical Information
- IP address
- Browser type
- Device information
- Cookies and usage data
2. How We Use Your Information
Your information may be used to:
Process and fulfill orders
Deliver products and services
Schedule and manage eye test appointments
Communicate order updates
Respond to customer service requests
Improve our website and services
Send promotional offers (only if you opt in)
Comply with legal and regulatory requirements
We do not sell or rent your personal information to third parties.
3. Payment Security
All online payments are processed through secure, PCI-compliant third-party payment gateways. UAE Optics does not store your full credit or debit card details on our servers.
4. Cookies Policy
Our website uses cookies to:
Enhance user experience
Remember your preferences
Analyze website traffic
Improve performance and functionality
You may disable cookies through your browser settings, though some website features may not function properly.
5. Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure.
Access to sensitive information, including prescription data, is restricted to authorized personnel only.
6. Sharing of Information
We may share your information with:
Delivery and logistics partners
Payment service providers
IT and website service providers
Regulatory authorities, when legally required
All third parties are required to protect your information and use it only for authorized purposes.
7. Data Retention
We retain personal information only as long as necessary to:
Complete transactions
Provide services
Maintain records for legal, accounting, or regulatory purposes
Prescription records may be retained in accordance with applicable healthcare regulations in the UAE.
8. Your Rights
You have the right to:
Request access to your personal information
Request correction of inaccurate data
Request deletion of your information (subject to legal obligations)
Withdraw marketing consent at any time
To exercise any of these rights, please contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. UAE Optics is not responsible for the privacy practices of those websites.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
UAE Optics
Dubai, United Arab Emirates
Email: info@uaeoptics.com
Phone: 04 221 6014