1. Introduction
At UAE OPTICS, we strive to provide high-quality optical products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
2. Eligibility for Refunds and Returns
- Time Frame: You have [30] days from the date of purchase to request a refund or return.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.
3. Non-Returnable Items
Certain items are exempt from being returned. Non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
4. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at [contact email] or [contact phone number] to request a return authorization.
- Once your return is authorized, securely package the item in its original packaging, including all accessories, manuals, and documentation.
- Ship the item to the following address: UAE OPTICS
– Dusseldorf Business Point, 3rd Floor Office #308 BR, Al Barsha1 – Dubai.
Please note that you will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
5. Refund Process
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will process your refund, and a credit will automatically be applied to your original method of payment within a certain amount of days.
6. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [contact email].
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at [contact email] or [contact phone number] and send your item to:
UAE OPTICS
Dusseldorf Business Point, 3rd Floor Office #308 BR, Al Barsha1 – Dubai.
8. Contact Us
If you have any questions about our Refund Policy, please contact us at:
UAE OPTICS
Email: info@uaeoptics.com
Phone: +97143244439
Address: Dusseldorf Business Point, 3rd Floor Office #308 BR, Al Barsha1 – Dubai.