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We offer exchanges within 14 days from the date you receive your product.
To be eligible for an exchange:
If the original product is unavailable or out of stock, you may choose another product of equal or higher value. No refund will be issued for exchanges made for lower-value items.
Exchange requests are typically processed within 10–15 working days after the returned product is received and inspected.
Refunds are accepted within 14 days of purchase, subject to the following conditions:
Refunds are applicable in cases where:
To qualify for a refund:
Cash on Delivery (COD) orders are not eligible for cash refunds.
You may also choose to receive a store voucher valid for one year instead of a refund.
To initiate a request, please contact us at:
Email: info@uaeoptics.com
Kindly include your order number and details of your request. Once approved, further instructions will be provided.
The exchange or refund process will begin only after we receive and inspect the returned product.